招聘Customer Service Rep （客服专员）
2022-11-17 14:10
公司名称：苏州滨特尔水处理有限公司
Requirements: ——3-5 years of working experience in the manufacturing company. ——3 years of customer service experience. ——College Diploma or Bachelor ——Good English communication skill for speaking, reading & writing ——Computer skill on Excel, Word ——ERP knowledge, SAP is preferred ——Good knowledge of and ability to use standard customer service processes and tools. ——Basic planning & logistics knowledge is required ——Good courtesy and communication skill ——Able to work under high pressure and time limitation. Responsibilities: ——Order entry and acknowledge orders; ——Work with planner to confirm the delivery plan; ——Consolidate/Arrange shipments of various products and orders; ——Work with logistics to arrange shipments; ——Provide shipping documents to customers; ——Provide answer and advice for customer’s inquiry; ——Handle customer complaints or any major incidents; ——Customer Survey by telephone, email, or visit; ——Analysis the on time delivery rate and take actions to improve; ——Analysis finished goods inventory level and take actions to reduce E&O. ——Frequently expected to individually solve problems by using RCCM (Root Cause and Countermeasure) process which follow set guidelines and procedures ——Assist manager for other required work
Requirements: ——3-5 years of working experience in the manufacturing company. ——3 years of customer service experience. ——College Diploma or Bachelor ——Good English communication skill for speaking, reading & writing ——Computer skill on Excel, Word ——ERP knowledge, SAP is preferred ——Good knowledge of and ability to use standard customer service processes and tools. ——Basic planning & logistics knowledge is required ——Good courtesy and communication skill ——Able to work under high pressure and time limitation. Responsibilities: ——Order entry and acknowledge orders; ——Work with planner to confirm the delivery plan; ——Consolidate/Arrange shipments of various products and orders; ——Work with logistics to arrange shipments; ——Provide shipping documents to customers; ——Provide answer and advice for customer’s inquiry; ——Handle customer complaints or any major incidents; ——Customer Survey by telephone, email, or visit; ——Analysis the on time delivery rate and take actions to improve; ——Analysis finished goods inventory level and take actions to reduce E&O. ——Frequently expected to individually solve problems by using RCCM (Root Cause and Countermeasure) process which follow set guidelines and procedures ——Assist manager for other required work
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