招聘客服
2022-11-17 14:10
公司名称：苏州富顶佳机电有限公司
技能要求： office 岗位职责： 1. 客户订单的处理 Order process （1） 接收客户订单及预测，并定期准确下达给生产; 定期和客户及生产部确认生产情况及出货计划； Make sure customer purchase order or forecast is managed properly. Customer demand is reflected correctly and accuracy; Regularly check with operations and communicate delivery schedule with customer; （2） 与客户确认订单交货期及核对销售单价 Reply customer order by email or fax ,confirm delivery date and check unit price; （3） 订单准确的录入ERP系统，登记销售台账及统计及时达成率(OTD) Oder entry ERP system; maintain sales report and on-time delivery rate; （4）和生产计划确认交期后及时告知客户并安排发货;处理客户特殊的发货要求 After confirm delivery date with planner and commit to customer. On-time delivery arrangement, Handle and manage all special shipping requests. （5） 及时将发货单和客户开票信息整理给财务 Provide delivery notes and customer invoicing information to Finance timely for issuing invoice. ( 6 ) 以适当的方式与客户保持密切联系和沟通,与他们保持良好的关系 Keep close contact and communication with customers in a proper manner and maintain good relationship with them. 2．和销售团队紧密合作，开发及维护客户 Closely work with Sales team, develop and maintain customer; 3．订单，合同等重要文件的存档 Archive orders, contracts, and other important documents 4,将客户投诉反馈给相关部门，并安排好退货和补货 Feedback customer complaints to respective department and arrange for return and replenishment 5， 公司安排的其他任务 Other assignment. 任职要求： 1、College degree or above 大专以上学历 2、 At least 2~3 year related working experience with customer service; 至少两到三年客户相关工作经验 3、 Proficiency in computer operations, especially Microsoft Excel and ERP; 熟练使用计算机，尤其是excel和ERP系统 4、 Good English writing and reading skills &Good learning ability 具有良好的英语读写能力/良好的学习能力 5、Strong customer coordination & management ability. And you have a certain resistance to pressure. 优秀的客户协调及管理能力,情商要高 并具备一定抗压性。 6.The flexible, can bear hardships and stand hard work, timely handling matters arranged by superiors. 头脑灵活，吃苦耐劳，能及时处理上级安排的事宜。 7、Multi-national company working experience will be a plus 有外资企业工作经验者更佳。
技能要求： office 岗位职责： 1. 客户订单的处理 Order process （1） 接收客户订单及预测，并定期准确下达给生产; 定期和客户及生产部确认生产情况及出货计划； Make sure customer purchase order or forecast is managed properly. Customer demand is reflected correctly and accuracy; Regularly check with operations and communicate delivery schedule with customer; （2） 与客户确认订单交货期及核对销售单价 Reply customer order by email or fax ,confirm delivery date and check unit price; （3） 订单准确的录入ERP系统，登记销售台账及统计及时达成率(OTD) Oder entry ERP system; maintain sales report and on-time delivery rate; （4）和生产计划确认交期后及时告知客户并安排发货;处理客户特殊的发货要求 After confirm delivery date with planner and commit to customer. On-time delivery arrangement, Handle and manage all special shipping requests. （5） 及时将发货单和客户开票信息整理给财务 Provide delivery notes and customer invoicing information to Finance timely for issuing invoice. ( 6 ) 以适当的方式与客户保持密切联系和沟通,与他们保持良好的关系 Keep close contact and communication with customers in a proper manner and maintain good relationship with them. 2．和销售团队紧密合作，开发及维护客户 Closely work with Sales team, develop and maintain customer; 3．订单，合同等重要文件的存档 Archive orders, contracts, and other important documents 4,将客户投诉反馈给相关部门，并安排好退货和补货 Feedback customer complaints to respective department and arrange for return and replenishment 5， 公司安排的其他任务 Other assignment. 任职要求： 1、College degree or above 大专以上学历 2、 At least 2~3 year related working experience with customer service; 至少两到三年客户相关工作经验 3、 Proficiency in computer operations, especially Microsoft Excel and ERP; 熟练使用计算机，尤其是excel和ERP系统 4、 Good English writing and reading skills &Good learning ability 具有良好的英语读写能力/良好的学习能力 5、Strong customer coordination & management ability. And you have a certain resistance to pressure. 优秀的客户协调及管理能力,情商要高 并具备一定抗压性。 6.The flexible, can bear hardships and stand hard work, timely handling matters arranged by superiors. 头脑灵活，吃苦耐劳，能及时处理上级安排的事宜。 7、Multi-national company working experience will be a plus 有外资企业工作经验者更佳。
