招聘客服专员 - 驻厂
2022-11-17 14:10
公司名称：全球物流(苏州)有限公司
Key Activities: 1) Timely and quality oriented handling of various customer requests and operation exceptions. 2) Ensure timeliness and accuracy of various reports including daily reports, KPI reports, billing reports, cost saving reports. and the specific reports on customer requirements. Provide Customer Service including but not limited to: 1) Timely response to various customer requests including inquiries, complaints, etc. 2) Prepare daily track & trace reports and provide to customers. 3) Ensure monthly operational reports (billing, KPI, etc.) are prepared within the specified deadlines. 4) Collect and confirm PODs from carriers. 5) Prepare and present monthly performance review to CAT facilities and follow-up on agreed action items. 6) Collect and organize cost saving data of CAT facilities. 7) Ensure 100% data integrity and proper management of information. 8) Carrier on boarding support including training, performance measurement and review etc. Order Planning - Key Activities: 1) Ensure timely and accurate verification and arrangement of transport orders for cross-dock operations, customs processes and non-system planned orders. 2) Support Caterpillar in realizing freight savings via possible LTL/FTL mode selection and shipment consolidation. Process transportation orders including but not limited to: 1) Timely and accurate verification and arrangement of transport orders. Focus on orders including cross-dock operations, customs clearance and orders, which cannot be planned by system. 2) Daily shipment follow-up with suppliers and carriers. 3) Special process monitoring, like bonded transfer and customs processes. 4) Maintain issue log: Record data related to shipment orders including order accuracy by shipper, number of missing/ changed orders, errors in data etc. 5) Selects correct transport modes, carriers as well as consolidates shipments to realize maximum possible freight savings. 6) Assure high truck-space utilization rate. 7) Resolve operational issues and provide reporting accordingly. 8) Timely resolving of exceptional events/customer requests in transport arrangements. 9) Ensure 100% data integrity and proper management of information.
Key Activities: 1) Timely and quality oriented handling of various customer requests and operation exceptions. 2) Ensure timeliness and accuracy of various reports including daily reports, KPI reports, billing reports, cost saving reports. and the specific reports on customer requirements. Provide Customer Service including but not limited to: 1) Timely response to various customer requests including inquiries, complaints, etc. 2) Prepare daily track & trace reports and provide to customers. 3) Ensure monthly operational reports (billing, KPI, etc.) are prepared within the specified deadlines. 4) Collect and confirm PODs from carriers. 5) Prepare and present monthly performance review to CAT facilities and follow-up on agreed action items. 6) Collect and organize cost saving data of CAT facilities. 7) Ensure 100% data integrity and proper management of information. 8) Carrier on boarding support including training, performance measurement and review etc. Order Planning - Key Activities: 1) Ensure timely and accurate verification and arrangement of transport orders for cross-dock operations, customs processes and non-system planned orders. 2) Support Caterpillar in realizing freight savings via possible LTL/FTL mode selection and shipment consolidation. Process transportation orders including but not limited to: 1) Timely and accurate verification and arrangement of transport orders. Focus on orders including cross-dock operations, customs clearance and orders, which cannot be planned by system. 2) Daily shipment follow-up with suppliers and carriers. 3) Special process monitoring, like bonded transfer and customs processes. 4) Maintain issue log: Record data related to shipment orders including order accuracy by shipper, number of missing/ changed orders, errors in data etc. 5) Selects correct transport modes, carriers as well as consolidates shipments to realize maximum possible freight savings. 6) Assure high truck-space utilization rate. 7) Resolve operational issues and provide reporting accordingly. 8) Timely resolving of exceptional events/customer requests in transport arrangements. 9) Ensure 100% data integrity and proper management of information.
