招聘客服专员（短期六个月）
2022-11-17 14:10
公司名称：福禄(苏州)新型材料有限公司
• Represent Ferro in a friendly and professional manner at all times. • Follow business rules and procedures. • Provides accurate, reliable, and timely communication to customers, sales, marketing, operations and plant personnel. • Review customers’ POs and resolve discrepancies prior to accepting a PO. • Perform data entry of all orders and distribute associated reports (order confirmations) internally and to field sales. Send order confirmations to Customers within 48 hours from the time they place their order, 24 hours confirmation is the ultimate goal. • Enter Customer Complaints, or communicate them to the appropriate person to enter. Monitor through completion including communication back to the Customer. Responsible for providing feedback to the Outside Sales Representative and the Customer. • Support date of shipment activities including price verifications, pick up & shipping arrangement, communication of any last minute (shipping) changes, and shipping monitoring to customers. • Follow status of all Customer order activities, including expediting and prioritizing. • Informs customers of prices, shipping dates, price inquiries, delays and any additional information required. • Provides effective management of sales orders, customer inquiries, customer complaints, material returns and credits using SAP modules. • Identify and facilitate maintenance of SAP master data, including pricing, to ensure accuracy and seamless coverage among representatives. Ensure text includes current order information of Customers, such as packing instructions, shipping instructions, and all other information that is pertinent to the Customer’s requests • Maintains sales file as required • Assist Finance team as required to resolve credit issues proactively. • Monitor Customer accounts and notify Customers of underfunded situations. Advise Sales Managers and Business Managers when Customer does not respond. • Investigate and work to resolve payment discrepancies when requested. • Coordinates response and/or responds to customer literature requests for MSDS, certifications, etc. • Maintains files and provides requested reports to customers and/or the commercial group. • Proactively manages customer orders to ensure promised delivery dates and expedited order dates are met. • Works with labs as necessary for pre-shipment sampling of product orders. • Monitor and advise Sales Manager of Pre-ship materials when a Customer is not responding in the time allowed for a Pre-ship. • Monitor major Customers’ accounts for: Open orders, Customer complaints, late shipments; and provide needed information to Customer(s) as soon as you receive it. Provide this information to Ferro sales representatives at the same time you notify the Customer.
• Represent Ferro in a friendly and professional manner at all times. • Follow business rules and procedures. • Provides accurate, reliable, and timely communication to customers, sales, marketing, operations and plant personnel. • Review customers’ POs and resolve discrepancies prior to accepting a PO. • Perform data entry of all orders and distribute associated reports (order confirmations) internally and to field sales. Send order confirmations to Customers within 48 hours from the time they place their order, 24 hours confirmation is the ultimate goal. • Enter Customer Complaints, or communicate them to the appropriate person to enter. Monitor through completion including communication back to the Customer. Responsible for providing feedback to the Outside Sales Representative and the Customer. • Support date of shipment activities including price verifications, pick up & shipping arrangement, communication of any last minute (shipping) changes, and shipping monitoring to customers. • Follow status of all Customer order activities, including expediting and prioritizing. • Informs customers of prices, shipping dates, price inquiries, delays and any additional information required. • Provides effective management of sales orders, customer inquiries, customer complaints, material returns and credits using SAP modules. • Identify and facilitate maintenance of SAP master data, including pricing, to ensure accuracy and seamless coverage among representatives. Ensure text includes current order information of Customers, such as packing instructions, shipping instructions, and all other information that is pertinent to the Customer’s requests • Maintains sales file as required • Assist Finance team as required to resolve credit issues proactively. • Monitor Customer accounts and notify Customers of underfunded situations. Advise Sales Managers and Business Managers when Customer does not respond. • Investigate and work to resolve payment discrepancies when requested. • Coordinates response and/or responds to customer literature requests for MSDS, certifications, etc. • Maintains files and provides requested reports to customers and/or the commercial group. • Proactively manages customer orders to ensure promised delivery dates and expedited order dates are met. • Works with labs as necessary for pre-shipment sampling of product orders. • Monitor and advise Sales Manager of Pre-ship materials when a Customer is not responding in the time allowed for a Pre-ship. • Monitor major Customers’ accounts for: Open orders, Customer complaints, late shipments; and provide needed information to Customer(s) as soon as you receive it. Provide this information to Ferro sales representatives at the same time you notify the Customer.
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