招聘客服专员

公司名称：安玖医疗器械(苏州)有限公司
Key responsibilities And work tasks: 1, Receive and process customer orders, provide order confirmation, orders follow-up. 2, Regularly review with production and material planning team to ensure material planning and production scheduling can meet customer order requirements. 3, Arrange with import/export specialist and warehouse for accurate and timely goods delivery to customer. 4, Cross-functional coordination and drive progress to remove the constraints for on time delivery to customer. 5, Regularly review and provide latest customer demand forecast to production and material planning team. 6, Participate in the regular budget process and provide the requested data. 7. Collect, maintain and report the customer service data/KPIs on regular basis. 8, Report and other tasks assigned by the direct supervisor. Work Experience: 1, College degree or above, with major in foreign trade or related field; 2, Minimum 1 year related experience in customer service; 3, Previous background and experience in the import & export experience is preferred; 4, Strong knowledge and experience in Office software, especially, PPT; 5, Be familiar with ERP system; 6, Fluent English both of speaking and writing. Required Knowledge, skills: 1, Computer proficiency with MS-Office. 2, Excellent interpersonal, negotiation and English skills, English at least CET-4 with verbal English communicable with oversea customers for regular conference calls. 3, Knowledge of ERP system is preferred. 4, Organizational skills with strong attention to details. 5, Be comfortable to work in a fast paced environment, can work under pressure. Education & Certifications: College degree or above Languages: At least CET-4 with English Personal Characteristics: 1, Open minded and cooperative. 2, Flexible, be able to work cross-functional where required. 3, High pressure tolerance, by actively taking the working challenges& new changes. 4, Systematic and logic thinking. 5, Conflict resolution skills and be able to handle difficult situations in a professional manner. 优秀应届生欢迎投递简历。