招聘客服专员
2022-11-17 14:10
公司名称：莹特丽化妆品(苏州)有限公司
1、单独负责其职责范围内的相关POs的项目管理； Solely accountable for the project management of the basket of POs that fall into their area of responsibility . 2、接收客户订单，执行所有相关的PO验收任务(确认符合相关Intercos报价、客户合同、Intercos标准等)，最终确认客户订单验收，并将订单输入SAP系统； Receive orders from customers and conduct all related PO acceptance tasks (confirm compliance with related Intercos quotation, customer contract and Intercos standards etc) and finally confirm order acceptance to client and insert the order into SAP system. 3、确认BOM和所有客户要求是最新的； Verify BOM and all customer requirements are up to date. 4、确保所有需要的样品及时提交给客户并征求客户的批准； Ensure any required samples are submitted to client and solicit customer approvals in a timely manner. 5、向客户提供他们所要求的报告或资料(即存货清单)； Provide customer with any customer required reports or information (i.e. Inventory lists). 6、监控订单状态，定期及时向客户更新； Monitor status of the order, update customer on a regular and timely manner. 7、为所负责的项目收集包装材料和其他客户提供的材料； Solicits packaging and other customer supplied materials for sub-contracting projects. 8. 与物流部门协调运输安排； Interfaces with logistics to organise transport arrangements. 9. 准备初步的装运要求和文件(预包装清单)； Prepares preliminary shipping requests and documentation (pre-packing list) . 10. 与客户沟通生产或售后过程中可能出现的所有问题，并与内部所有相关部门沟通； Communication with customer concerning all issues that may arise during production or post sales and interfacing with all related internal departments . 11. 监控价格和盈利情况，向主管提交价格调整建议； Monitors pricing and profitability, submit price adjustment proposals to supervisor. 12. 预测客户需求并与计划部门共享信息； Forecast customer demand and share information with planning. 13. 监督并更新每周的滚动预算； Monitor and update weekly the rolling budget. 14. 管理客户投诉和退货，参与起草调查和纠正措施计划，协调质量部门以及维持客户良好沟通； Manages customer complaints and material returns, participates the drafting of investigations and corrective action plans coordinated by Quality department and manages customer communication. 15. 为财务部提供信息和支持财务回款事宜； Provide information and support finance department with credit recovery activities. 16. 完成上级交办的其他工作。 Other tasks assigned by superior. 任职要求Qualifications:： 1、大学本科学历； Bachelor’s degree . 2、至少2年以上相关工作经验； At least 2 years experience in similar roles. 3、优秀的沟通技巧，能够与组织内外各个层次的人保持联系； Excellent communication skills, able to liaise with people at all levels inside and outside the organisation. 4、流利的普通话和英语。 Fluent in Mandarin & English.
1、单独负责其职责范围内的相关POs的项目管理； Solely accountable for the project management of the basket of POs that fall into their area of responsibility . 2、接收客户订单，执行所有相关的PO验收任务(确认符合相关Intercos报价、客户合同、Intercos标准等)，最终确认客户订单验收，并将订单输入SAP系统； Receive orders from customers and conduct all related PO acceptance tasks (confirm compliance with related Intercos quotation, customer contract and Intercos standards etc) and finally confirm order acceptance to client and insert the order into SAP system. 3、确认BOM和所有客户要求是最新的； Verify BOM and all customer requirements are up to date. 4、确保所有需要的样品及时提交给客户并征求客户的批准； Ensure any required samples are submitted to client and solicit customer approvals in a timely manner. 5、向客户提供他们所要求的报告或资料(即存货清单)； Provide customer with any customer required reports or information (i.e. Inventory lists). 6、监控订单状态，定期及时向客户更新； Monitor status of the order, update customer on a regular and timely manner. 7、为所负责的项目收集包装材料和其他客户提供的材料； Solicits packaging and other customer supplied materials for sub-contracting projects. 8. 与物流部门协调运输安排； Interfaces with logistics to organise transport arrangements. 9. 准备初步的装运要求和文件(预包装清单)； Prepares preliminary shipping requests and documentation (pre-packing list) . 10. 与客户沟通生产或售后过程中可能出现的所有问题，并与内部所有相关部门沟通； Communication with customer concerning all issues that may arise during production or post sales and interfacing with all related internal departments . 11. 监控价格和盈利情况，向主管提交价格调整建议； Monitors pricing and profitability, submit price adjustment proposals to supervisor. 12. 预测客户需求并与计划部门共享信息； Forecast customer demand and share information with planning. 13. 监督并更新每周的滚动预算； Monitor and update weekly the rolling budget. 14. 管理客户投诉和退货，参与起草调查和纠正措施计划，协调质量部门以及维持客户良好沟通； Manages customer complaints and material returns, participates the drafting of investigations and corrective action plans coordinated by Quality department and manages customer communication. 15. 为财务部提供信息和支持财务回款事宜； Provide information and support finance department with credit recovery activities. 16. 完成上级交办的其他工作。 Other tasks assigned by superior. 任职要求Qualifications:： 1、大学本科学历； Bachelor’s degree . 2、至少2年以上相关工作经验； At least 2 years experience in similar roles. 3、优秀的沟通技巧，能够与组织内外各个层次的人保持联系； Excellent communication skills, able to liaise with people at all levels inside and outside the organisation. 4、流利的普通话和英语。 Fluent in Mandarin & English.
