招聘客服主管/专员Customer Service Officer-常熟-00319
2022-11-17 14:10
公司名称：艾尼克斯电子(苏州)有限公司
RESPONSIBILITIES: 1. Understand OFF model and follow the concept & Global Processes which defined in OFF; 2. Follow the FC management and PO confirmation process, keep the data in ERP correct; 3. Shipment documentation and invoicing; 4. Prepare the needed reports in order to increase work efficiency & provide visibility of Forecast & Order analysis to AM & customers：Monthly sales report, customer related reports; 5. Weekly sales tracking update and communication with account manager; 6. Follow the RMA process 7. Work closely with Material Leader to understand material status & Full-kits rate, in order to fulfil Customer demand; 8. Understand the impact of any of Demand changes in ERP, the impact of Demand changes -> Shortages and/or excess inventories; 9. Arrange DSB (Demand Supply Balance) meeting if needed 10. Cooperate to work with LPO & GPO for ERP/QV improvement if needed. skills: 1. Bachelor degree 2. Good knowledge of MS Office and other relevant software tools 3. Good English Level – ability to speak, read & write good English 备注：1.可缴纳苏州社保 2.每天提供来往苏州市区、园区与常熟班车 3.养老保险、医疗保险、工伤保险、失业保险、生育保险、住房公积金; 补充医疗保险，人身意外保险 带薪年假12天起算 ，免费员工餐
RESPONSIBILITIES: 1. Understand OFF model and follow the concept & Global Processes which defined in OFF; 2. Follow the FC management and PO confirmation process, keep the data in ERP correct; 3. Shipment documentation and invoicing; 4. Prepare the needed reports in order to increase work efficiency & provide visibility of Forecast & Order analysis to AM & customers：Monthly sales report, customer related reports; 5. Weekly sales tracking update and communication with account manager; 6. Follow the RMA process 7. Work closely with Material Leader to understand material status & Full-kits rate, in order to fulfil Customer demand; 8. Understand the impact of any of Demand changes in ERP, the impact of Demand changes -> Shortages and/or excess inventories; 9. Arrange DSB (Demand Supply Balance) meeting if needed 10. Cooperate to work with LPO & GPO for ERP/QV improvement if needed. skills: 1. Bachelor degree 2. Good knowledge of MS Office and other relevant software tools 3. Good English Level – ability to speak, read & write good English 备注：1.可缴纳苏州社保 2.每天提供来往苏州市区、园区与常熟班车 3.养老保险、医疗保险、工伤保险、失业保险、生育保险、住房公积金; 补充医疗保险，人身意外保险 带薪年假12天起算 ，免费员工餐
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