招聘客服助理（后面转进出口部门）

公司名称：泰马克精密铸造(苏州)有限公司
MAIN PURPOSE OF JOB 岗位的目的 1. Insure customer order handled on time and correctly 确保客户订单及时准确地处理 2. Work as liaison between customer and internal department to meet good customer satisfaction with company’s benefit 作为客户和公司内部的联系人，基于公司利益满足客户需求 3. Support for customer specialist 支持客服专员的工作 JOB DESCRIPTION 职责描述 Customer Service Assistant 客服助理 1. Customer order management from “order to cash”, including confirm order in time, key in order to system, coordinate with the relevant department (planning、supply chain、quality、production、warehouse) to fulfill customer orders, prepare and follow up delivery schedule; Prepare export documents filling work and claim treatment; “订单到现金”的客户订单管理，包括及时确认订单，将订单输入系统，跟相关部门协调（生产计划、供应链、品质、生产、仓库），满足客户订单，准备并跟踪到货计划，准备出口文件和付款处理； 2. Take appropriate actions to ensure an on-time payment by customer； 根据客户要求采取适当的行动确保准时付款； 3. Other assistant works for customer functions. 客服部门其他职能的协助工作。 COMPETENCE REQUIREMENT 能力要求 1. Knowledge of ERP, details oriented ERP的基本知识，注重细节； 2. Ability to plan work and set priorities; 有能力做好工作计划，确定优先级； 3. Work diligent and effective 工作勤奋，效率高； 4. Good health 身体健康 DESIRED PROFILE Experience: 工作经验要求： At least 1 years working experience, 至少一年工作经验 Other (language, computer skills): Fluent in English Written, Reading, Speaking. 其他（语言、计算机技能）: 英语读写、口语熟练优先 Good use of MS-office software. 办公软件使用熟练。