招聘CS Associate 客服助理
2022-11-17 14:10
公司名称：罗杰斯科技(苏州)有限公司
Essential Functions: 1, Responsible for customer-related services, from pricing, customer PO, PO follow up, invoicing through services, payment collection for intra-divisional, domestic, and international customers. 35% 2, Be internal & external coordinator, responsible for communications and transactions with internal (sales, marketing, operations, credit, over-seas facilities, subcontractors and sale offices) to respond to customer’s various inquiries and meet high customer satisfaction. 35% 3, Responsible for customer complaint process and ensure timely responses to customers and provide monthly summary report. 10% 4, Provide accurate and timely commercial data & reports as directed by supervisor 10% 5, Assist in CS team activities and Participate on other teams as necessary. 5% 6, Other works assigned by the direct supervisor. 5% Minimum required: Diploma above education in business or equivalent (BS) 3 years of business experience in customer service area or dealing with customer. Excellent communication & computer skills (MS Office Suite especially Excel/ Power Point). Both oral & written English skills, CET 4 or above Preferred: International business handling experience Financial background Logistics experiences Experiences of program management
Essential Functions: 1, Responsible for customer-related services, from pricing, customer PO, PO follow up, invoicing through services, payment collection for intra-divisional, domestic, and international customers. 35% 2, Be internal & external coordinator, responsible for communications and transactions with internal (sales, marketing, operations, credit, over-seas facilities, subcontractors and sale offices) to respond to customer’s various inquiries and meet high customer satisfaction. 35% 3, Responsible for customer complaint process and ensure timely responses to customers and provide monthly summary report. 10% 4, Provide accurate and timely commercial data & reports as directed by supervisor 10% 5, Assist in CS team activities and Participate on other teams as necessary. 5% 6, Other works assigned by the direct supervisor. 5% Minimum required: Diploma above education in business or equivalent (BS) 3 years of business experience in customer service area or dealing with customer. Excellent communication & computer skills (MS Office Suite especially Excel/ Power Point). Both oral & written English skills, CET 4 or above Preferred: International business handling experience Financial background Logistics experiences Experiences of program management
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