招聘Customer Service Representative-客服专员
2022-11-17 14:10
公司名称：阿蓓亚包装(苏州)有限公司
职位职责： • Demand Planning • Analysis and optimization of production lead-times • Manage liability to guarantee the supply plan requested to the factory is covered by a customer commitment. • Identify major forecast variation and monthly review with the sales account manager. • Implement the logistics for each customer. • Enter the demand/forecast plan in the SAP system. • Supply Planning • Define the supply plan with PMC team. • Review and validate the supply chain requirement with the factory for the short-term and medium-term taking into account industrial capacity. • Identify constraints and deviations versus the standard production capacity and materials supply lead-time. • Proactively escalate any risk or potential delay on the plan. • Monitor the factory performance via the communication of the agreed key performance indicators. • Import and distribution management • Define the weekly shipping plan with the factory to reduce transportation cost while ensuring a timely delivery to the customer • Give instructions to the logistics provider to ensure a fast and efficient delivery to the customer while meeting the customs and accounting regulations • Define the invoicing requirements with the forwarder and realize the invoicing control and adjustments if needed. • Forecast exceptional transportation cost (air). • Guarantee customer commitment on air freight cost and invoice the extra fee • Customer Complaint Management • Manage customer complaint at the cost for RBA securing the re-invoicing of quality impacts of logistics and industrial partners when appropriate. • Prepare the approved performance indicators. 职位要求： • Bachelor Degree in Business Administration or related field. • 2 year experience at customer service, production planning / transportation / customs • Understanding of industrial constraints and organization • Fluent in English • Computer literate, Microsoft Office and SAP.
职位职责： • Demand Planning • Analysis and optimization of production lead-times • Manage liability to guarantee the supply plan requested to the factory is covered by a customer commitment. • Identify major forecast variation and monthly review with the sales account manager. • Implement the logistics for each customer. • Enter the demand/forecast plan in the SAP system. • Supply Planning • Define the supply plan with PMC team. • Review and validate the supply chain requirement with the factory for the short-term and medium-term taking into account industrial capacity. • Identify constraints and deviations versus the standard production capacity and materials supply lead-time. • Proactively escalate any risk or potential delay on the plan. • Monitor the factory performance via the communication of the agreed key performance indicators. • Import and distribution management • Define the weekly shipping plan with the factory to reduce transportation cost while ensuring a timely delivery to the customer • Give instructions to the logistics provider to ensure a fast and efficient delivery to the customer while meeting the customs and accounting regulations • Define the invoicing requirements with the forwarder and realize the invoicing control and adjustments if needed. • Forecast exceptional transportation cost (air). • Guarantee customer commitment on air freight cost and invoice the extra fee • Customer Complaint Management • Manage customer complaint at the cost for RBA securing the re-invoicing of quality impacts of logistics and industrial partners when appropriate. • Prepare the approved performance indicators. 职位要求： • Bachelor Degree in Business Administration or related field. • 2 year experience at customer service, production planning / transportation / customs • Understanding of industrial constraints and organization • Fluent in English • Computer literate, Microsoft Office and SAP.
