招聘Junior Customer Service Coordinator 客服协调员

公司名称：优尼派特(苏州)物流有限公司
Job Description The Customer Service team members will report directly to the Customer Service Supervisor and be responsible for managing the dealer helpdesk and all dealer facing communications relating to parts logistics operations in China. The scope of the role is as detailed below. i) Dealer Contact Maintenance There are currently + - 230 dealerships in China. Calls and emails from these dealerships can be expected on a daily basis regarding a number of issues ranging from parts number enquiries, freight enquiries, back orders and parts arrival information. The customer service staff are required to politely and manage these enquires from dealerships and manage the enquiries through to completion within 2 hours. Where calls/emails cannot be managed by the customer service staff themselves relevant info will need to be taken from the dealer and then other staff within the organisation or NSC or JLR central consulted. ii) Systems Customer Service staff will receive training and need to become fully proficient in the use of the internal SAP system. In addition to this all customer service staff will need to become proficient in the web based parts catalogues and order systems in place at dealerships. It is estimated that + / - 50% of the day will be spent using one or more of the systems. iii) Back Order Management Daily parts back order report is likely to form a large part of the customer service role. Internal systems will need to be interrogated on in a number of occasions the UK will need to be contacted via the expeditor for Jaguar and Neovia critical team for LR. Professional interaction with dealers is key to this role. iv) Dealer Satisfaction Working with dealers and the Customer Service Manager is another key aspect of this role. Understanding dealer concerns and addressing these in a timely manner will be a core part of the role however working proactively to constantly improve the service level that we offer is also paramount. Requirements & Experience College degree or above Over 1- 2- year experience in customer service department in a pressured environment is a plus Good English skill in both reading and writing Good communication skill Good at Microsoft based computer software, especially Excel and PPT and reporting Capable to work under pressure and challenge environment Knowledge on SAP is preferred 请将您的期望薪水及中英文简历发送至：kate.bi@unipart.com 。