招聘Customer Service Professional 客服专员

公司名称：苏州UL美华认证有限公司
JOB FUNCTION: Supports and enhances the overall UL experience for internal and external customers. Provides general customer service and administrative support for the complete order-cycle. Responds to general non-technical requests from customers. May have specific accounts assigned under their responsibility. JOB RESPONSIBILITIES: *1. Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems. *2. Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments *3. Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments. *4. Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project. *5. Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system. *6. Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information. *7. Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project. *8. Actively participates in teams to continuously improve and drive quality into UL’s service to the customer. 9. Performs other duties as required.