招聘技术客服（韩语）
2022-11-17 14:10
公司名称：缤特力通讯科技(苏州)有限公司
Primary Responsibilities • Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations • Handle telephone interface and initiates follow-up calls/paperwork in accordance with customer complaint procedure • Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries. • May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries. • Gives interface matrix listed compatibility information to customers on company released products. • May handle customer product repair invoicing and assist in preparation of customer service statistics. • Check status of repair orders per customer request. Requirements and Experience: • Required language skills: English, Korean and Mandarin (If has good English knowledge, will be perfected) • Requires a minimum of 3 years of related experience. • Requires an individual with excellent communication, customer service and organizational skills. • Excellent problem-solving skills are required. • This individual must be able to work independently and as part of a team. • Candidate also needs to able to effectively prioritize their workload and be able to multi-task. • Knowledge of Microsoft office applications (Outlook, Word, and Excel) required. • Conversational English language skills required. • Customer service experience, especially in a call center or technical support environment is desired. • It is better to have experience in a call center or technical support environment. • Experience with troubleshooting and configuring computer hardware and software is a plus.
Primary Responsibilities • Discuss with customers (internal and external) technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations • Handle telephone interface and initiates follow-up calls/paperwork in accordance with customer complaint procedure • Handle written customer communications in the form of email and web-chat in support of pre-sale and post-sale customer inquiries. • May, in the future, handle customer video chat interactions in support of pre-sale and post-sale customer inquiries. • Gives interface matrix listed compatibility information to customers on company released products. • May handle customer product repair invoicing and assist in preparation of customer service statistics. • Check status of repair orders per customer request. Requirements and Experience: • Required language skills: English, Korean and Mandarin (If has good English knowledge, will be perfected) • Requires a minimum of 3 years of related experience. • Requires an individual with excellent communication, customer service and organizational skills. • Excellent problem-solving skills are required. • This individual must be able to work independently and as part of a team. • Candidate also needs to able to effectively prioritize their workload and be able to multi-task. • Knowledge of Microsoft office applications (Outlook, Word, and Excel) required. • Conversational English language skills required. • Customer service experience, especially in a call center or technical support environment is desired. • It is better to have experience in a call center or technical support environment. • Experience with troubleshooting and configuring computer hardware and software is a plus.
