招聘(38)Customer Service Representative(客服)

公司名称：康普通讯技术(中国)有限公司
Responsibility 1. Be responsible for customer demand verification, communication through SAP, email, meetings and confirming back to customers. 2.Be responsible for communicating and searching for various options to customer to ensure the good quality service delivered to customer and enhance the customer’s satisfaction. 3. Responsible for day-to-day planning and execution of focused customer service support to ensure customers receive the best service possible. 4.Maintains account presence by providing value-added services and fostering professional relationships with key customer personnel. 5.Oversees unique customer requirements/issues regarding installation, shipping, invoicing, pricing, scheduling or other terms and conditions of contracts/orders. Monitors all order processing, price quotations and other customer support activities. 6. Key in resolving potential problems/details that could significantly impact overall order entry and/or sales and budget plans. Advises Sales Management and customers as appropriate. 7.Assists in the resolution of payment issues between customer and Andrew Accounts Receivable to achieve lowest level of DSO possible. Requirement 1.College degree or above 2. More than 5 years experience in a related customer service business to business field 3.English CET 4 or above 4.Strong knowledge of Word, Excel 5.Good command of both spoken and written English 6.Well developed interpersonal, communication & leadership skills, able to work as required to meet commitments, proficient in assessing customer needs. 如欲申请此职位，请在线投递简历或以“姓名 apply for (38)Customer Service Representative(客服)"为邮件标题发送简历至recruitment.csc@commscope.com,谢谢合作！