招聘客服专员

公司名称：罗杰斯科技(苏州)有限公司
1.Responsible for customer-related services, from RFQ/pricing, forecast collection, customer PO, PO follow up, invoicing through services, payment collection for intra-divisional, domestic, and international customers. 2.Be internal & external coordinator, responsible for communications and transactions with internal (sales, marketing, operations, credit, over-seas facilities, subcontractors and sale offices) to respond to customer’s various inquiries and meet high customer satisfaction. 3.Responsible for customer complaint process and ensure timely responses to customers and provide monthly/weekly summary report.. 4.Responsible for customer forecast and order analysis, work with internal team to build up reasonable inventory for customer. Provide accurate and timely commercial data & analysis reports 5.Assist CS Supervisor/Manager in CS team activities and Participate on other teams as necessary. 6.Other works assigned by the CS supervisor/Manager Required Education and Experience: Briefly outline the educational level & degree program, and experience required to perform the job. 1. Diploma above education in business or equivalent (BS) 2. 4-5 years of business experience in customer service area or dealing with customer. 3. Good communication skill and be very good at co-working with cross-function team to satisfy customer 4. Good oral & written English skills, CET 4 or above, be familiar with various office software (( ERP system, MS Office Suite especially Excel/ Power Point). 5. Work under pressure Required Skills and Abilities: Briefly outline the specific skills and abilities necessary to perform the job. 1. Good communication skill and be very good at co-working with cross-function team to satisfy customer 2. Good oral & written English skills, CET 4 or above, be familiar with various office software ((MS Office Suite especially Excel/ Power Point). 3. Work under pressure