招聘Customer Service Officer/客服专员
2022-11-17 14:10
公司名称：苏州图泰格贸易有限公司
Suzhou Twotiger is one of global member for ZoneImport USA and Canaxy USA. For support USA office, and USA and Latin American business development, now we look for new staff to join in our team. Main Responsibilities & Tasks: - Processing receiving sales order, review all terms if the same as those in previous quotation. 在接到客户订单后，要审核所有条款是否与原先报价的相关内容一致。 - Working with team member to confirm ETD. 与团队成员合作一起确认预估交货期。 - Shall reply to customer concerned with the confirmation of order in time. 要及时回复客户有关订单确认的相关事项。 - Maintain report with accurate data timely. 要及时维护好报表文件相关数据的准确性。 - Making a quick response for customer inquiries on stock availability, order and delivery status. 要及时回复客户的相关库存状况、订单执行、交货状态等事项咨询。 - Receiving all kinds of customer complaint, and forward the information to persons related and Sales Managers, assisting to resolve the issues appropriately. 要接受客户各种报怨，并及时将信息告知相关人员和销售经理，并协助处理好相关问题。 - launch customer satisfaction survey, and analyze feedback for continuous improvement. 组织客户满意度调查，分析客户反馈，并不断改善客户服务。 - Maintain relevant sales data sheets, provide statistic & administration support. 维护相关销售数据表单，提供统计和销售管理支持。 - Help to track payment according to contract and credit control policy. 根据合同和财务信用控制政策，协助追踪客户付款。 - Any other duty assigned by the company and the superior. Manage some admin work • 完成公司和上司安排的其他任务。承担部分日常办公行政工作。 Job Requirements & Competencies : - Academy or College above degree.More than 2 years working experience as Customer Service preferred .Or a fresh graduate would be acceptable.Have the experience to oversea customer is preferred. 大专及以上学历；有2年以上工作经验；具有出口订单客户优先。 - Good written English and Good spoken English. Spanish is advantage. 良好的英语书面和口头表达能力。会西班牙语可以加分。 - Proficiency in MS Office, including Word & Excel. 能熟练操作运用办公软件。 - Have good personality, working spirit, communication and interpersonal skills. Strong adaptability, can work under pressure. 具备良好的性格和良好的人际沟通技能；工作积极主动；适应能力强，能在压力下工作。 - Patient and careful, good sensitivity and reaction for numeral. 具备良好的耐心和细心，对数字有很好的敏感度。 薪资面议
Suzhou Twotiger is one of global member for ZoneImport USA and Canaxy USA. For support USA office, and USA and Latin American business development, now we look for new staff to join in our team. Main Responsibilities & Tasks: - Processing receiving sales order, review all terms if the same as those in previous quotation. 在接到客户订单后，要审核所有条款是否与原先报价的相关内容一致。 - Working with team member to confirm ETD. 与团队成员合作一起确认预估交货期。 - Shall reply to customer concerned with the confirmation of order in time. 要及时回复客户有关订单确认的相关事项。 - Maintain report with accurate data timely. 要及时维护好报表文件相关数据的准确性。 - Making a quick response for customer inquiries on stock availability, order and delivery status. 要及时回复客户的相关库存状况、订单执行、交货状态等事项咨询。 - Receiving all kinds of customer complaint, and forward the information to persons related and Sales Managers, assisting to resolve the issues appropriately. 要接受客户各种报怨，并及时将信息告知相关人员和销售经理，并协助处理好相关问题。 - launch customer satisfaction survey, and analyze feedback for continuous improvement. 组织客户满意度调查，分析客户反馈，并不断改善客户服务。 - Maintain relevant sales data sheets, provide statistic & administration support. 维护相关销售数据表单，提供统计和销售管理支持。 - Help to track payment according to contract and credit control policy. 根据合同和财务信用控制政策，协助追踪客户付款。 - Any other duty assigned by the company and the superior. Manage some admin work • 完成公司和上司安排的其他任务。承担部分日常办公行政工作。 Job Requirements & Competencies : - Academy or College above degree.More than 2 years working experience as Customer Service preferred .Or a fresh graduate would be acceptable.Have the experience to oversea customer is preferred. 大专及以上学历；有2年以上工作经验；具有出口订单客户优先。 - Good written English and Good spoken English. Spanish is advantage. 良好的英语书面和口头表达能力。会西班牙语可以加分。 - Proficiency in MS Office, including Word & Excel. 能熟练操作运用办公软件。 - Have good personality, working spirit, communication and interpersonal skills. Strong adaptability, can work under pressure. 具备良好的性格和良好的人际沟通技能；工作积极主动；适应能力强，能在压力下工作。 - Patient and careful, good sensitivity and reaction for numeral. 具备良好的耐心和细心，对数字有很好的敏感度。 薪资面议
