招聘客服文员（2016届应届生）
2022-11-17 14:10
公司名称：艾利(苏州)有限公司
ABOUT YOUR ROLE职位描述 1、To process and follow up orders & provide timely and effective services to the customer. 2、To understand customer need and provide timely response to customer request. 3、To coordinate with other functional dept so as to ensure inventory availability, invoice correctness and timely, quality products & on-time delivery. YOUR RESPONSIBILITIES WILL INCLUDE工作职责 -To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner; -To follow up with related function depts. to ensure orders are received and processed as required by customers; -To follow up and clear backlog orders/shipments to improve delivery performance; -To clarify problems with customers in relation to slow payment and responsible for FGS cleaning up; -To handle customer complaints according to company procedures and service standard; -To understand the product quality, production site, manufacturing processes & lead-time required of different product types. -Able to identify the proper contacts and get support in response to enquiries /request from customers. -To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI. WHAT WE WILL BE LOOKING FOR IN YOU职位要求 Qualification: -College degree or above; -Proficient in English communication & computer operation (Windows, MS Office, etc); -Customer and result oriented, can work under pressure; -Quick and careful learner, can work efficiently and effectively; -Strong teamwork spirit; -Speak & write effectively, in both English and Chinese/ Mandarin Critical Competency: -Focus on customers; -Work efficiently and effectively; -Strong teamwork spirit; -Communication skill; -Analyze problems/issues.
ABOUT YOUR ROLE职位描述 1、To process and follow up orders & provide timely and effective services to the customer. 2、To understand customer need and provide timely response to customer request. 3、To coordinate with other functional dept so as to ensure inventory availability, invoice correctness and timely, quality products & on-time delivery. YOUR RESPONSIBILITIES WILL INCLUDE工作职责 -To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner; -To follow up with related function depts. to ensure orders are received and processed as required by customers; -To follow up and clear backlog orders/shipments to improve delivery performance; -To clarify problems with customers in relation to slow payment and responsible for FGS cleaning up; -To handle customer complaints according to company procedures and service standard; -To understand the product quality, production site, manufacturing processes & lead-time required of different product types. -Able to identify the proper contacts and get support in response to enquiries /request from customers. -To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI. WHAT WE WILL BE LOOKING FOR IN YOU职位要求 Qualification: -College degree or above; -Proficient in English communication & computer operation (Windows, MS Office, etc); -Customer and result oriented, can work under pressure; -Quick and careful learner, can work efficiently and effectively; -Strong teamwork spirit; -Speak & write effectively, in both English and Chinese/ Mandarin Critical Competency: -Focus on customers; -Work efficiently and effectively; -Strong teamwork spirit; -Communication skill; -Analyze problems/issues.
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