招聘Customer Service Coordinator 客服协调员
2022-11-17 14:10
公司名称：优尼派特(苏州)物流有限公司
Job Requirements & Experience: 1.Experience of managing customers in a pressured environment is important and an understanding of vehicles andvehicle parts would be seen as a distinct advantage. 2.The ability to manage claims and own problems through to completion are also key skills. 3.The role requires fluency in English and good reading and writing skill in English. 4.The successful individuals will also need to be fully competent in standard Microsoft based computer software. Job Responsibilities: i) Dealer Call Maintenance There are currently 130 dealerships in China. Calls from these dealerships can be expected on a daily basis regarding a number of issues ranging from parts number enquiries, freight enquiries, back orders and parts arrival information. The customer service staff are required to politely and timely manage these enquires from dealerships and manage the enquiries through to completion. Where calls cannot be managed by the customer service staff themselves relevant info will need to be taken from the dealer and then other staff within the organisation consulted. ii) Systems Customer Service staff will receive training and need to become fully proficient in the use of the internal SAP system. In addition to this all customer service staff will need to become proficient in the web based parts catalogues and order systems in place at dealerships. It is estimated that + / - 50% of the day will be spent using one or more of the systems. iii) Back Order Management Enquiries regarding parts back orders are likely to form a large part of the customer service role. Internal systems will need to be interrogated on in a number of occasions the UK will need to be contacted via the expeditor. Professional interaction with dealers is key to this role. iv) Dealer Satisfaction Working with dealers and the Customer Service Manager is another key aspect of this role. Understanding dealer concerns and addressing these in a timely manner will be a core part of the role however working proactively to constantly improve the service level that we offer is also paramount.
Job Requirements & Experience: 1.Experience of managing customers in a pressured environment is important and an understanding of vehicles andvehicle parts would be seen as a distinct advantage. 2.The ability to manage claims and own problems through to completion are also key skills. 3.The role requires fluency in English and good reading and writing skill in English. 4.The successful individuals will also need to be fully competent in standard Microsoft based computer software. Job Responsibilities: i) Dealer Call Maintenance There are currently 130 dealerships in China. Calls from these dealerships can be expected on a daily basis regarding a number of issues ranging from parts number enquiries, freight enquiries, back orders and parts arrival information. The customer service staff are required to politely and timely manage these enquires from dealerships and manage the enquiries through to completion. Where calls cannot be managed by the customer service staff themselves relevant info will need to be taken from the dealer and then other staff within the organisation consulted. ii) Systems Customer Service staff will receive training and need to become fully proficient in the use of the internal SAP system. In addition to this all customer service staff will need to become proficient in the web based parts catalogues and order systems in place at dealerships. It is estimated that + / - 50% of the day will be spent using one or more of the systems. iii) Back Order Management Enquiries regarding parts back orders are likely to form a large part of the customer service role. Internal systems will need to be interrogated on in a number of occasions the UK will need to be contacted via the expeditor. Professional interaction with dealers is key to this role. iv) Dealer Satisfaction Working with dealers and the Customer Service Manager is another key aspect of this role. Understanding dealer concerns and addressing these in a timely manner will be a core part of the role however working proactively to constantly improve the service level that we offer is also paramount.
