招聘客服主管/Customer Service Supervisor
2022-11-17 14:10
公司名称：饰而杰汽车制品(苏州)有限公司
General Summary Responsible for Overall Customer Order Management Essential Job Responsibilities 1. Ensure the customer’ orders could be well received, loaded, and acknowledged. 2. Evaluate customer order with relevant department and give timely feedback to customer. 3. Update weekly forecast timely and highlight to internal team if any big variance, meanwhile contact customer for the reason of fluctuation. 4. Schedule shipping plan to meet all sales orders on time and in the most efficient manner. 5. Represent the company with a professional image when dealing with customer for any order and delivery issue. 6. Respond customer complaint and implement preventative action. 7. Update customer contact window information periodically. 8. Outsourcing part scheduling 9. Lead customer service team Qualification 1. Bachelor degree 2. Fluent English, ability to communicate with oversea customer via phone/mail/ Tele conference 3. 8 years experience in customer service management, automotive industry is preferred 4. Have planning concept and related experience is preferred 5. Excellent follow-up and high attention to detail. 6. Good leadership and management 7. Good interpersonal skills and creative in problem solving. 8. Have good computer skills of Word, Excel, MRP system 9. Good honest personnel character and team player.
General Summary Responsible for Overall Customer Order Management Essential Job Responsibilities 1. Ensure the customer’ orders could be well received, loaded, and acknowledged. 2. Evaluate customer order with relevant department and give timely feedback to customer. 3. Update weekly forecast timely and highlight to internal team if any big variance, meanwhile contact customer for the reason of fluctuation. 4. Schedule shipping plan to meet all sales orders on time and in the most efficient manner. 5. Represent the company with a professional image when dealing with customer for any order and delivery issue. 6. Respond customer complaint and implement preventative action. 7. Update customer contact window information periodically. 8. Outsourcing part scheduling 9. Lead customer service team Qualification 1. Bachelor degree 2. Fluent English, ability to communicate with oversea customer via phone/mail/ Tele conference 3. 8 years experience in customer service management, automotive industry is preferred 4. Have planning concept and related experience is preferred 5. Excellent follow-up and high attention to detail. 6. Good leadership and management 7. Good interpersonal skills and creative in problem solving. 8. Have good computer skills of Word, Excel, MRP system 9. Good honest personnel character and team player.
