招聘Customer Service Engineer客服工程师
2022-11-17 14:10
公司名称：福伊特企业管理(上海)有限公司昆山分公司
Responsibility: CS daily job responsibility 客服日常主要工作 Close cooperation with internal and external function departments to handle all daily works such as: 紧密配合公司内外部门处理所有日常工作，包括： 1. Receive and handle customer enquiries, solve problems under support of corresponding departments. 接收并处理客户询价，在各相关部门的支持下解决相关问题。 2. Make quotations & contracts and follow up with sales 制作报价和合同，向销售跟进状态。 3. Support sales to win the orders 支持销售取得订单。 4. Release notification to related department for receiving and delivering goods. 向相关部门发送收货和发货通知。 5. Create sales order in JDE system and link job to PE, input order value, product keys and follow up until job is closed in JDE. 在JDE系统中建立销售订单并释放工单给PE,输入订单金额，产品代码，并且跟踪订单直至工单在JDE系统中关闭。 6. Cooperate with technical departments to get clarification of all technical data for roll service project. 配合技术部门为辊子服务工程确认所有技术参数。 7. Get all technical data for production to ensure high quality manufacturing. 为生产收集所有相关技术参数，确保高质量的生产。 8. Follow up manufacturing scheduling and delivery time, especially coordinate for the special delivery with corresponding departments. 跟踪生产流程和交货时间，与相关部门协调跟踪需要特殊交期的辊子。 9. Coordinate with logistics for transportation for orders requested. 配合物流部门安排辊子的运输 10. Follow up payment, give necessary reminding for overdue payments. 跟进客户的付款，对于已过期的未付款项给予必要的提醒。 11. Provide necessary support to financial to issue invoice in time. 向财务部门提供必要的支持，以便及时开具发票。 12. Follow up complaint/Claim process, push to close in workflow asap. 跟进客户抱怨/投诉，推动客诉流程早日结束。 13. Update regularly the internal working lists: contract overview, working schedule, delivered list, commission list, problematic list, reference list, customer list, etc. 定期更新内部工作表：订单清单，工单计划，发货清单，佣金清单，问题清单，参考清单，客户清单，等等。 14. Sort and file documents showing clearly and openly useful/important data, ensure CS work efficient and well organized. 整理和归档包含清晰有效/重要数据的文件，确保客服高效和有序的工作。 15. Ready and willing to take additional responsibilities and tasks assigned by my supervisor 完成主管分配的其他工作任务。 Requirements 1. Bachelor degree or above in Business or papermaking 2. 2 years above will be preferred 3. Managerial experience is required 4. Familiar with all relevant MS-Office tools, especially Excel, Word, PowerPoint and with modern office communication 5. Fluent English speaking and writing skills, Certificate of College English Test (Band 6) is necessary
Responsibility: CS daily job responsibility 客服日常主要工作 Close cooperation with internal and external function departments to handle all daily works such as: 紧密配合公司内外部门处理所有日常工作，包括： 1. Receive and handle customer enquiries, solve problems under support of corresponding departments. 接收并处理客户询价，在各相关部门的支持下解决相关问题。 2. Make quotations & contracts and follow up with sales 制作报价和合同，向销售跟进状态。 3. Support sales to win the orders 支持销售取得订单。 4. Release notification to related department for receiving and delivering goods. 向相关部门发送收货和发货通知。 5. Create sales order in JDE system and link job to PE, input order value, product keys and follow up until job is closed in JDE. 在JDE系统中建立销售订单并释放工单给PE,输入订单金额，产品代码，并且跟踪订单直至工单在JDE系统中关闭。 6. Cooperate with technical departments to get clarification of all technical data for roll service project. 配合技术部门为辊子服务工程确认所有技术参数。 7. Get all technical data for production to ensure high quality manufacturing. 为生产收集所有相关技术参数，确保高质量的生产。 8. Follow up manufacturing scheduling and delivery time, especially coordinate for the special delivery with corresponding departments. 跟踪生产流程和交货时间，与相关部门协调跟踪需要特殊交期的辊子。 9. Coordinate with logistics for transportation for orders requested. 配合物流部门安排辊子的运输 10. Follow up payment, give necessary reminding for overdue payments. 跟进客户的付款，对于已过期的未付款项给予必要的提醒。 11. Provide necessary support to financial to issue invoice in time. 向财务部门提供必要的支持，以便及时开具发票。 12. Follow up complaint/Claim process, push to close in workflow asap. 跟进客户抱怨/投诉，推动客诉流程早日结束。 13. Update regularly the internal working lists: contract overview, working schedule, delivered list, commission list, problematic list, reference list, customer list, etc. 定期更新内部工作表：订单清单，工单计划，发货清单，佣金清单，问题清单，参考清单，客户清单，等等。 14. Sort and file documents showing clearly and openly useful/important data, ensure CS work efficient and well organized. 整理和归档包含清晰有效/重要数据的文件，确保客服高效和有序的工作。 15. Ready and willing to take additional responsibilities and tasks assigned by my supervisor 完成主管分配的其他工作任务。 Requirements 1. Bachelor degree or above in Business or papermaking 2. 2 years above will be preferred 3. Managerial experience is required 4. Familiar with all relevant MS-Office tools, especially Excel, Word, PowerPoint and with modern office communication 5. Fluent English speaking and writing skills, Certificate of College English Test (Band 6) is necessary
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