招聘Customer Service Specialist 客服专员
2022-11-17 14:10
公司名称：迈锐元器件科技(苏州)有限公司
Responsibilities: 1.Work to support the pre/post project implementation activities. 支持前期和后期的项目执行。 2.Sensitive of customer's forecast, conduct internal activities, provide the supply plan to customers on time and arrange shipment accordingly to make customer satisfaction. 对客户预测反应灵敏，收到客户的新版预测后与内部沟通回复交期给客户，以客户满意为宗旨来管理内部活动和安排出货。 3.Calculate the FCST based on the rules for the FCST from customers, and uploaded into SL system on the same date and no later than the second date as receiving the FCST from customers. Tracking the shipment once picking up is done. 将客户的预测收到后当天或次日放入系统，以便其它部门的相关操作可及时进行（采购买料，计划排后续生产计划，仓库安排出货，跟踪出货等。 4.Assist financial department to monitor on invoices and follow account receivable status. 协助财务部门跟踪开票和收款情况。 5.Customer complaint dealing together with QA team. 协同质量部负责处理客户抱怨。 6.Once got the decreased FCST from customers need double check with customers about the reason for decrease, and make comparison of different versions of FCST, give notification internally by e-mail to avoid much liability, and keep on tracking about the E&O report. 发现客户的需求下降后，要与客户确认降量的具体原因并将FCST做对比分析降量的数量通知到相关人员以尽量减少呆滞，在项目EOL后，要和其它相关部门将E&O 的数据给到客户，并保持跟踪进度。 7.Other task assigned by supervisor. 上级主管安排的其他工作。 Requirements: 1.College degree or above. 2.Excellent computer skills (MS Office Suite especially Excel/ Power Point). 3.With knowledge of Business English and International Trade. 4.More than 3 years business experiences in customer service area or dealing with customer. 5.Good English, both written and spoken. 6.Good communication skill, good teamwork, be honest.
Responsibilities: 1.Work to support the pre/post project implementation activities. 支持前期和后期的项目执行。 2.Sensitive of customer's forecast, conduct internal activities, provide the supply plan to customers on time and arrange shipment accordingly to make customer satisfaction. 对客户预测反应灵敏，收到客户的新版预测后与内部沟通回复交期给客户，以客户满意为宗旨来管理内部活动和安排出货。 3.Calculate the FCST based on the rules for the FCST from customers, and uploaded into SL system on the same date and no later than the second date as receiving the FCST from customers. Tracking the shipment once picking up is done. 将客户的预测收到后当天或次日放入系统，以便其它部门的相关操作可及时进行（采购买料，计划排后续生产计划，仓库安排出货，跟踪出货等。 4.Assist financial department to monitor on invoices and follow account receivable status. 协助财务部门跟踪开票和收款情况。 5.Customer complaint dealing together with QA team. 协同质量部负责处理客户抱怨。 6.Once got the decreased FCST from customers need double check with customers about the reason for decrease, and make comparison of different versions of FCST, give notification internally by e-mail to avoid much liability, and keep on tracking about the E&O report. 发现客户的需求下降后，要与客户确认降量的具体原因并将FCST做对比分析降量的数量通知到相关人员以尽量减少呆滞，在项目EOL后，要和其它相关部门将E&O 的数据给到客户，并保持跟踪进度。 7.Other task assigned by supervisor. 上级主管安排的其他工作。 Requirements: 1.College degree or above. 2.Excellent computer skills (MS Office Suite especially Excel/ Power Point). 3.With knowledge of Business English and International Trade. 4.More than 3 years business experiences in customer service area or dealing with customer. 5.Good English, both written and spoken. 6.Good communication skill, good teamwork, be honest.
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