招聘美资英语客服文员

公司名称：聚思鸿(苏州)信息咨询有限公司
Responsibility职位描述: 1. Respond to customer inquiries via live chat/email/phone, and solve customer’s issues in a professional and timely manner. 通过聊天/邮件/电话等方式回答用户的询问，专业并及时解决用户的问题 2. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems. 运用判断力来进行有关问题解决的测试、解释以及决策 3. Accurately record customer feedbacks using the customer service tools. 使用客户服务工具精确记录用户的反馈 4. Summarize and provide customer feedback to management 总结并向管理人员提供用户反馈. 5. Maintain departmental standards of quality, customer satisfaction, productivity and problem resolution. 保持部门的质量、客户满意度、生产力以及问题解决的标准 6. Perform related duties as assigned. 履行分配的其他职责 Requirement: 要求： 1. College degree above 本科以上学历 2. Can speak English fluently, passion and love sports 英语精通, 有热情，热爱运动 3. Has basic Computer Skills i.e. Internet/Web Browsing, MS Office and Windows 基本的计算机操作技能，如网页浏览，MS Office，windows等等 4. Has good encoding/typing skills 良好的打字速度 5. Good Communication Skills and Active Listening particularly on Customer Relations. 良好的沟通技巧以及积极聆听的态度，特别是在处理客户关系方面 6. Can work under pressure. 具备一定抗压能力