招聘e-commerce CC 网络客服
2022-11-17 14:10
公司名称：苏州赛文电子科技有限公司
1. Report to: CC Supervisor 向客服主管汇报 2．Qualification 任职资格 ？High School/WACF degree or above. 高中/中专或以上学历 ？Tmall or Taobao working experience will be priority. 有天猫或者淘宝工作经验的优先考虑 ？Good Customer service senses and sales senses 优秀的客服意识和销售意识 ？Familiar with office software and typing speed is fast. 熟悉办公软件并且打字速度快 ？Good communication skill 良好的沟通能力 3.Responsibilities: 职责： ？Reply customer’s inquiries on Qiangniu or Dongdong, including price, product info, change order, cancel order, refund and shipping issue. 在千牛或者咚咚上回复客人有关价格，产品，改单，删单，退款以及发货等问题。 ？Being the first point of contact for customers contacting us, ensuring all communication is answered within 2 mins where possible. 在客户联系我们的第一时间回复客人，所有咨询需要在两分钟内回复。 ？Use proper language to guide customer to push up sales 用恰当的语言引导客户从而增加销售业绩 ？Record, collate and analyze customer complaint report 记录，比较，判断，分析客户投诉报告 ？Other task assigned by superior. 上级安排的其他任务。 P.S: please read below info carefully, as we provide global services to B2C custormer, we offers two shifts for this position, works 5days a week, 8hrs a day, schedule as follow: Dayshift: 8:00-16:30, work from Office Mon-Fri; Nightshift: 15:30-24:00, work from home Mon-Sun.
1. Report to: CC Supervisor 向客服主管汇报 2．Qualification 任职资格 ？High School/WACF degree or above. 高中/中专或以上学历 ？Tmall or Taobao working experience will be priority. 有天猫或者淘宝工作经验的优先考虑 ？Good Customer service senses and sales senses 优秀的客服意识和销售意识 ？Familiar with office software and typing speed is fast. 熟悉办公软件并且打字速度快 ？Good communication skill 良好的沟通能力 3.Responsibilities: 职责： ？Reply customer’s inquiries on Qiangniu or Dongdong, including price, product info, change order, cancel order, refund and shipping issue. 在千牛或者咚咚上回复客人有关价格，产品，改单，删单，退款以及发货等问题。 ？Being the first point of contact for customers contacting us, ensuring all communication is answered within 2 mins where possible. 在客户联系我们的第一时间回复客人，所有咨询需要在两分钟内回复。 ？Use proper language to guide customer to push up sales 用恰当的语言引导客户从而增加销售业绩 ？Record, collate and analyze customer complaint report 记录，比较，判断，分析客户投诉报告 ？Other task assigned by superior. 上级安排的其他任务。 P.S: please read below info carefully, as we provide global services to B2C custormer, we offers two shifts for this position, works 5days a week, 8hrs a day, schedule as follow: Dayshift: 8:00-16:30, work from Office Mon-Fri; Nightshift: 15:30-24:00, work from home Mon-Sun.
