招聘CS Officer 客服跟单
2022-11-17 14:10
公司名称：艾利(苏州)有限公司
YOUR RESPONSIBILITIES WILL INCLUDE工作职责: -To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner; -To follow up with related function depts. to ensure orders are received and processed as required by customers; -To follow up and clear backlog orders/shipments to improve delivery performance; -To clarify problems with customers in relation to slow payment and responsible for FGS cleaning up; -To handle customer complaints according to company procedures and service standard; -To understand the product quality, production site, manufacturing processes & lead-time required of different product types. -Able to identify the proper contacts and get support in response to enquiries /request from customers. - To communicate with customers and vendors regarding the latest development of the products and work with Senior Customer Service to quote. -To assist and back up other team members and provide clerical supports to Sr. CS Officer; -To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI. -To build good relationships with customers through daily work, identify and pursue to grow sales, and actively cooperate with leader to achieve selling target. （通过日常工作与客建立良好的合作关系，主动分析潜在销售机会，促成更多订单成交以及积极配合主管完成团队的销售目标） WHAT WE WILL BE LOOKING FOR IN YOU职位要求: Qualification: -College degree or above, 0~2 years experiences in manufacture industry; -Proficient in English communication & computer operation (Windows, MS Office, etc); -Customer and result oriented, can work under pressure; -Quick and careful learner, can work efficiently and effectively; -Strong teamwork spirit; -Speak & write effectively.
YOUR RESPONSIBILITIES WILL INCLUDE工作职责: -To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner; -To follow up with related function depts. to ensure orders are received and processed as required by customers; -To follow up and clear backlog orders/shipments to improve delivery performance; -To clarify problems with customers in relation to slow payment and responsible for FGS cleaning up; -To handle customer complaints according to company procedures and service standard; -To understand the product quality, production site, manufacturing processes & lead-time required of different product types. -Able to identify the proper contacts and get support in response to enquiries /request from customers. - To communicate with customers and vendors regarding the latest development of the products and work with Senior Customer Service to quote. -To assist and back up other team members and provide clerical supports to Sr. CS Officer; -To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI. -To build good relationships with customers through daily work, identify and pursue to grow sales, and actively cooperate with leader to achieve selling target. （通过日常工作与客建立良好的合作关系，主动分析潜在销售机会，促成更多订单成交以及积极配合主管完成团队的销售目标） WHAT WE WILL BE LOOKING FOR IN YOU职位要求: Qualification: -College degree or above, 0~2 years experiences in manufacture industry; -Proficient in English communication & computer operation (Windows, MS Office, etc); -Customer and result oriented, can work under pressure; -Quick and careful learner, can work efficiently and effectively; -Strong teamwork spirit; -Speak & write effectively.
