招聘CS Officer（客服跟单）
2022-11-17 14:10
公司名称：莹特丽化妆品(苏州)有限公司
Requirement： o Bachelor’s degree. o At least 1 years experience in similar roles. o Excellent communication skills, able to liaise with people at all levels inside and outside the organisation. Fluent in Mandarin & English Responsibility： o Work with TDM on setting up codes in a timely manner. o Receive orders and conduct all related acceptance tasks (confirm compliance with related Intercos quotation, customer contract and Intercos standards etc) and finally confirm order acceptance to client and insert the order into IT system. o Verify BOM and all customer requirements are up to date. Provide internal department required information like F&A, Shipping label timely. o Support sales force on new project development. for example trial arrangement, color match. o Responsible for sample management, for example submission of line trial sample, shipping of product samples to sales office as requested. o Collect new product samples, filing of new product photos in public folder, display of sample in show room as requested. o Provide customer required reports or information to sales (i.e. Inventory lists) o Monitor status of the order, update customer on a regular and timely manner. o Interfaces with logistics to organise transport arrangements. o Organize new product start up or inspection with customer or third party which customer appointed. o Prepares preliminary shipping requests and documentation (DELIVERY ORDER). o Communicate internally concerning all issues that may arise during production or post sales and interfacing with all related internal departments. o Forecast customer demand and share information with planning. o Manages customer complaints and material returns, participates the drafting of investigations and corrective action plans coordinated by Quality department and manages customer communication. o Provide information and support finance department with credit recovery activities. o Ensure Sales Reporting and Rolling Budget Accuracy. Other tasks assigned by supervisor.
Requirement： o Bachelor’s degree. o At least 1 years experience in similar roles. o Excellent communication skills, able to liaise with people at all levels inside and outside the organisation. Fluent in Mandarin & English Responsibility： o Work with TDM on setting up codes in a timely manner. o Receive orders and conduct all related acceptance tasks (confirm compliance with related Intercos quotation, customer contract and Intercos standards etc) and finally confirm order acceptance to client and insert the order into IT system. o Verify BOM and all customer requirements are up to date. Provide internal department required information like F&A, Shipping label timely. o Support sales force on new project development. for example trial arrangement, color match. o Responsible for sample management, for example submission of line trial sample, shipping of product samples to sales office as requested. o Collect new product samples, filing of new product photos in public folder, display of sample in show room as requested. o Provide customer required reports or information to sales (i.e. Inventory lists) o Monitor status of the order, update customer on a regular and timely manner. o Interfaces with logistics to organise transport arrangements. o Organize new product start up or inspection with customer or third party which customer appointed. o Prepares preliminary shipping requests and documentation (DELIVERY ORDER). o Communicate internally concerning all issues that may arise during production or post sales and interfacing with all related internal departments. o Forecast customer demand and share information with planning. o Manages customer complaints and material returns, participates the drafting of investigations and corrective action plans coordinated by Quality department and manages customer communication. o Provide information and support finance department with credit recovery activities. o Ensure Sales Reporting and Rolling Budget Accuracy. Other tasks assigned by supervisor.
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