招聘客服专员/助理（非技术）
2022-11-17 14:10
公司名称：特诺尔爱佩斯(苏州)高新塑料有限公司
- Enter and manage customer orders in in-house system -Monitor materials availability against customer demand. Coordinate with relevant commercial, planner, logistics & credit control to complete order fulfillment tasks on timely basis. -Require to plan for customer’s orders based on customer’s request dates -Have the absolute order ownership and work proactively with customer & Sales on material requirements. -Identify customer needs, resolve immediate issues or highlight it to a higher level of authority -Coordinates and communicates customer requirements with other personnel within the department as well as with other departments to ensure customer’s requirements are met in a timely manner -Cooperate with sales to coordinate customer inquiries and complains. -Achieve ease of doing business by knowing the factory well and respond to customers promptly to drive for service excellence -Need to have basic knowledge of import and export business Requirements - Diploma or equivalent in Supply Chain Management / International Trade or related areas. - 5 years of relevant experience in customer service/ order fulfillment - Ability to communicate cross culturally and cross functionally - Able to work in a dynamic and fast paced environment - A good team player with excellent organization and coordination skills. - Possess initiative, drive, and discipline and can work independently - Must be a self-motivated person with the ability to handle multiple tasks simultaneously. - Good spoken/ written communication skills in both Mandarin and English. - Computer skills specifically in Microsoft Office and literacy with the Internet, and better prefer if have ERP experience.
- Enter and manage customer orders in in-house system -Monitor materials availability against customer demand. Coordinate with relevant commercial, planner, logistics & credit control to complete order fulfillment tasks on timely basis. -Require to plan for customer’s orders based on customer’s request dates -Have the absolute order ownership and work proactively with customer & Sales on material requirements. -Identify customer needs, resolve immediate issues or highlight it to a higher level of authority -Coordinates and communicates customer requirements with other personnel within the department as well as with other departments to ensure customer’s requirements are met in a timely manner -Cooperate with sales to coordinate customer inquiries and complains. -Achieve ease of doing business by knowing the factory well and respond to customers promptly to drive for service excellence -Need to have basic knowledge of import and export business Requirements - Diploma or equivalent in Supply Chain Management / International Trade or related areas. - 5 years of relevant experience in customer service/ order fulfillment - Ability to communicate cross culturally and cross functionally - Able to work in a dynamic and fast paced environment - A good team player with excellent organization and coordination skills. - Possess initiative, drive, and discipline and can work independently - Must be a self-motivated person with the ability to handle multiple tasks simultaneously. - Good spoken/ written communication skills in both Mandarin and English. - Computer skills specifically in Microsoft Office and literacy with the Internet, and better prefer if have ERP experience.
